Shipping policy

 

📬 Lost or Missing Packages

Canadian & U.S. Orders

We will replace any package lost in transit (i.e., where the carrier does not show a delivery scan).

International Orders

If an international package is lost in transit, the customer may choose between:

  • A partial refund (50% of the order total, excluding shipping), or

  • A replacement (please note: if the replacement is lost again, we will not re-ship a third time).

We are not responsible for packages sent to an incorrect address provided by the customer. Please double-check your shipping information before finalizing your order.


📦 Packages Marked as Delivered (But Not Received)

If your tracking shows that your order was delivered, but you did not receive it:

  1. Check with neighbors or household members

  2. Inspect around your property

  3. Contact the shipping carrier directly for further investigation

Once a package is marked as “Delivered” by the shipping carrier, we consider the order fulfilled. We are not responsible for lost or stolen packages after delivery has been confirmed. Refunds or replacements will not be issued for such cases.

If you believe your package was stolen, we recommend filing a claim with the courier or your local authorities. We're happy to assist with any documents you need for a claim.